Microsoft Events brings together government and city leaders to share real-life experiences of digital transformation, focusing on AI, data, and citizen services. Speakers include Brett Howard, Michael Makstman, and Angel Smith.

Real Stories of AI Transformation in Local Government

Overview

This intermediate-level Microsoft Ignite 2025 session (BRK369) features direct insights from city and government leaders about their technical journeys with Microsoft technologies.

Session Highlights

• Key Issues: Legacy systems, workforce optimization, cybersecurity.
• Speakers: Brett Howard, Michael Makstman, Angel Smith, with spotlight interviews including Mike Makoski, CIO of San Francisco, and Andrew Hester from Raleigh.
• AI Innovation: Positioning San Francisco as a leader in responsible and equitable AI adoption supported by Microsoft platforms.
• Use Cases: Projects range from citizen engagement to AI-based energy permitting accelerators and city infrastructure scaling.
• Technical Strategies: Insights into workforce readiness, data modernization, security measures, and responsible AI practices.
• Security and Data Sovereignty: Discussion about protecting sensitive city data and ensuring compliance.

Chapters Summary

• Legacy Systems and Cybersecurity: Outlining the foundational challenges faced by city IT teams.
• San Francisco IT Operations: Introduction to municipal technology leadership and details about authentic AI adoption.
• Equitable and Responsible AI: Frameworks for fostering fairness and technical readiness in government workforce.
• Citizen Engagement: Using Microsoft tools for improving access and services to local populations.
• AI-Based Accelerator: Case study on optimizing energy permitting through AI integration.
• Scaling City Infrastructure: Interview with Raleigh's Andrew Hester about project outcomes and strategic vision for the future.
• Focus Areas: Deep dives into security, data sovereignty, and robust AI governance using Microsoft solutions.

Resources & Related Links

• Microsoft Ignite
• Learn Microsoft AI
• Session BRK370
• Additional materials: aka.ms/ignite25-plans-copilotagents, wwps.microsoft.com

Lessons Learned

• Effective modernization requires clear strategy, stakeholder buy-in, and robust data governance.
• Equitable access and responsible AI are priorities for city innovation.
• Security and sovereignty must be baked into digital transformation utilizing Microsoft Azure and AI technologies.

Speakers

• Brett Howard
• Michael Makstman
• Angel Smith
• Mike Makoski (San Francisco CIO)
• Andrew Hester (City of Raleigh)

For more information, view additional Microsoft Ignite sessions and learning resources online.