Microsoft Events presents a session from Ignite 2025, featuring Capgemini’s use of Microsoft AI platforms to drive industry knowledge creation and operational efficiency through multi-channel integration and GitHub platform enhancements.

AI-Powered Industry Solutions at Microsoft Ignite 2025

Presented by: Microsoft Events

This session from Microsoft Ignite 2025 explores collaborative innovations between Microsoft technologies and Capgemini’s industry expertise, with a strong focus on AI and operational scale.

Session Highlights

• Welcome and Introduction

  • Overview of Microsoft Ignite’s focus on transformative technology.

• AI Transformation for Efficiency

  • Capgemini shares strategies for leveraging AI to boost customer efficiency.

• Multi-Channel Dynamic Knowledge Creation

  • Introduction to building knowledge systems that span multiple channels using AI.
  • Emphasis on combining Microsoft platforms with Capgemini’s domain expertise for scalable, intelligent solutions.

• Intelligent Operation Centers

  • Success story of supporting over 3 million users within an intelligent operation center.
  • Insights on technology choices and scale.

• Voice Technology for Support Expansion

  • How voice technology enhances support capabilities and operational responsiveness.

• Domain Knowledge Integration

  • Strategies for embedding domain expertise into GitHub and internal platforms for organization-wide impact.

• Agentic Industry Studio Impact

  • Discussion of cross-platform impact and innovations introduced by agentic industry studio across Microsoft technologies.

Key Technologies and Concepts

• Microsoft AI platforms (unspecified but referenced in knowledge creation, operations, and support contexts)
• GitHub integrations for domain knowledge sharing
• Voice technology as a support tool
• Industry-scale operations with multi-channel engagement

Practical Insights

• Strategies to build dynamic knowledge networks using Microsoft AI
• Integrating organizational skills and domain expertise into developer tooling like GitHub
• Scaling AI-powered support systems across millions of users
• Operationalizing AI for tangible business and industry benefits

For more details and additional sessions, visit Microsoft Ignite.